Clear terms.
Considered action.

No automatic engagement

Accessing this website, sending information, receiving preliminary views, attending a meeting, being introduced to a third party or discussing a possible instruction does not appoint GWI and does not create any duty of care, fiduciary duty, exclusivity, agency, partnership or client relationship. GWI may decline any enquiry without giving reasons, subject to applicable law.

An engagement begins only when: (a) GWI has completed any acceptance, conflict, identity, authority, source-of-funds and compliance checks it considers appropriate; (b) an Engagement Document has been accepted in a manner approved by GWI; and (c) any stated retainer or advance has been received in cleared funds. Until all conditions are met, GWI has no obligation to reserve capacity, act, meet a deadline or protect an opportunity.

Order of priority

If documents conflict, the following order applies unless the later document expressly states otherwise: (1) the signed Engagement Document; (2) any signed variation or project schedule; (3) these Terms; and (4) website or marketing material. A document binds GWI only if issued or expressly approved by an authorised GWI representative.

Defined, facilitative scope

GWI provides private-client concierge, coordination, research support, access facilitation and introductions. The precise deliverables, assumptions, exclusions, timetable and responsible contacts are those stated in the Engagement Document. Anything not expressly included is outside scope and may require a separate fee and written instruction.

No regulated or reserved advice

Unless an Engagement Document expressly states otherwise and identifies the appropriately licensed provider, GWI is not acting as a bank, deposit taker, securities broker, dealer, investment adviser, portfolio or fund manager, insurer, trustee, escrow agent, lawyer, accountant, auditor, tax adviser, immigration adviser, real-estate valuer or other regulated professional. GWI does not receive or hold client money or assets under these Terms.

Market commentary, opportunity summaries, introductions, comparisons, projections and other materials are general coordination information—not personal investment, legal, tax, accounting, immigration, regulatory or other reserved advice. They do not constitute an offer, solicitation, recommendation, guarantee or representation that any transaction, jurisdiction, structure or provider is suitable, lawful, available or profitable for you.

Independent judgment

You remain solely responsible for your objectives, decisions, approvals and transactions and must obtain independent advice from appropriately authorised advisers in every relevant jurisdiction. GWI may rely on your instructions and is not required to investigate their commercial wisdom or suitability unless expressly agreed in writing.

You warrant on acceptance and throughout the engagement that:

• all information, documents, instructions and representations supplied by or for you are complete, accurate, current, authentic and not misleading;
• you have legal capacity, authority and all consents required to instruct GWI and pursue the relevant objective;
• your funds, assets, activities and proposed transactions are lawful, legitimately sourced and not connected with fraud, corruption, tax evasion, money laundering, terrorism, proliferation financing, sanctions evasion or other prohibited conduct;
• you will disclose conflicts, politically exposed person status, sanctions exposure, beneficial ownership, intermediary roles and material changes promptly;
• you will not ask GWI or any provider to conceal ownership, misdescribe a transaction, circumvent a control, make an improper payment, misuse confidential information or breach any law or third-party right;
• you will review deliverables promptly, make decisions and provide approvals within requested timeframes, maintain secure communication channels and independently verify payment instructions; and
• you will obtain and comply with all licences, visas, permits, tax filings, regulatory approvals, professional advice and local requirements applicable to you.

GWI may rely, without independent verification, on information and instructions apparently given by you, your nominated contact or authorised representative. You bear the consequences of incomplete, late, inaccurate, fraudulent or unauthorised material. GWI may pause work while seeking clarification and any resulting delay or additional cost is for your account.

Banks, developers, brokers, professional advisers, government bodies, free-zone operators, immigration providers, insurers, vendors and other introduced or coordinated parties are independent of GWI unless expressly stated otherwise. An introduction is not an endorsement, warranty, agency appointment or guarantee of competence, solvency, licensing, availability, outcome or conduct.

You contract directly with each third party under its own terms, fees, privacy notice and complaints process. You must conduct your own due diligence and obtain independent advice before relying on or paying any third party. GWI is not responsible for a third party’s advice, act, omission, delay, insolvency, data handling, cyber incident, representation, pricing, refusal, regulatory status or performance—even where GWI arranged the introduction, coordinated communications, received updates or was paid a lawful referral or coordination fee.

GWI may receive commissions, referral fees, retainers, marketing support or other benefits from providers. Where disclosure is legally required or material to the relevant engagement, it will be made in the Engagement Document or otherwise in writing. Unless expressly agreed, no such arrangement creates a duty to rebate that benefit to you.

Payment

Fees are payable in the currency, stages and dates stated in the Engagement Document. Unless stated otherwise, invoices are due immediately, retainers are payable before work begins, and GWI may apply amounts received against the oldest outstanding balance. Bank, transfer, foreign-exchange and collection costs are for your account.

Retainers and advance payments secure capacity and may be applied to time, access, preparation, administration, opportunity cost and committed resources. To the maximum extent permitted by law, they are non-refundable once the relevant capacity has been reserved or work has begun, except to the extent the Engagement Document expressly provides otherwise or mandatory law requires a refund.

Expenses, tax and changes

You must reimburse pre-approved and reasonably incurred third-party charges, travel, translation, authentication, courier, filing, government, banking and similar expenses. Fees are exclusive of VAT, withholding, duties and other taxes unless expressly stated. You are responsible for all taxes associated with the Services except taxes imposed on GWI’s net income. If withholding is required, you must gross up the payment so GWI receives the amount it would have received absent the withholding, unless prohibited by law.

Out-of-scope work, changed assumptions, urgency, client delay, additional jurisdictions or third-party requirements may be charged at GWI’s then-current rates after notice. GWI may suspend performance for overdue amounts and charge recovery costs and late-payment compensation at the maximum lawful rate. Suspension does not waive payment or extend GWI’s obligations.

No set-off

Except where mandatory law provides otherwise, amounts due to GWI must be paid in full without counterclaim, deduction, withholding or set-off. GWI may set off any amount it owes you against any amount you owe GWI or an affiliated contracting entity.

Dates and time estimates are planning indications unless the Engagement Document expressly labels them as guaranteed. Outcomes depend on client responsiveness, third parties, markets, authorities, regulation, documentation and other matters outside GWI’s control. GWI does not guarantee any approval, visa, licence, bank account, financing, investment, property, residency, incorporation, completion date, return, saving or commercial outcome.

GWI may sequence, adapt or substitute reasonable working methods and personnel while preserving the agreed objective. A material variation is effective only when confirmed in writing by GWI, including any effect on fees, assumptions or timing. Oral discussions do not amend scope.

If you delay, fail to decide, change requirements or do not supply dependencies, GWI may revise the timetable and fees, reallocate capacity, treat work as completed to the extent performed, or terminate the affected instruction. GWI is not responsible for loss of an opportunity caused by delay outside its direct and reasonable control.

Confidentiality

Each party must use reasonable care to protect the other’s non-public information and use it only for the engagement. GWI may share relevant information with its personnel, contractors, affiliates, insurers, professional advisers, technology providers, banks and potential or actual third-party providers on a need-to-know basis, and where required for compliance, risk management, payment, dispute handling or delivery.

Confidentiality does not apply to information that is public without breach; was lawfully known; is independently developed; is received lawfully without restriction; is authorised for disclosure; or must be disclosed by law, court, regulator, governmental or law-enforcement authority. GWI may make a required disclosure without prior notice where notice is prohibited, impracticable or could prejudice the purpose of the disclosure.

Data and records

Personal data is handled under GWI’s Privacy Policy, the Personal Data Protection Law promulgated by Royal Decree 6/2022 and its Executive Regulation issued by Ministerial Decision 34/2024, as applicable. You confirm that you are authorised to provide personal data relating to representatives, family members, beneficial owners and other individuals and that you have given them any required notice.

GWI may maintain engagement, compliance, communications, billing and evidential records for its legitimate and lawful purposes. Unless a law or Engagement Document requires otherwise, GWI is not obliged to retain original documents, recordings, working files or duplicate correspondence and may destroy or anonymise them under its retention practices.

GWI retains all rights in its pre-existing and independently developed methods, know-how, databases, relationships, templates, selection criteria, research structures, software, branding, designs, processes and working materials. Payment in full grants you a limited, non-exclusive, non-transferable licence to use the final, client-specific deliverables internally for the purpose stated in the Engagement Document.

You may not publish, resell, sublicense, adapt, reverse engineer, scrape, train an artificial-intelligence system on, remove notices from, or provide GWI material to a third party for reliance without GWI’s prior written consent. No third party acquires a duty of care or right to rely on a deliverable. GWI may reuse general skills, ideas, experience and anonymised learnings that do not disclose your confidential information.

You warrant that materials supplied by you may lawfully be used for the engagement and do not infringe confidentiality, privacy, intellectual-property or other rights. Third-party content remains subject to its owner’s terms.

Subject to GWI’s acceptance procedures, electronic records, emails, messaging-platform communications, electronic signatures and click or reply acceptances may evidence instructions and agreement in accordance with Oman’s Electronic Transactions Law promulgated by Royal Decree 39/2025. GWI may rely on a communication that reasonably appears genuine and originates from an agreed address, number, account or representative, but may require original, notarised or additional verification at any time.

Electronic systems carry risks including interception, impersonation, malware, delay, corruption and misdirection. You must protect accounts, devices and credentials, notify GWI promptly of compromise, and independently verify any new or amended bank details using a known telephone number. GWI will not be responsible for acting on fraudulent or compromised instructions where it followed agreed or commercially reasonable verification steps.

GWI may record calls or meetings where lawful and appropriately notified. Silence or delayed response is not acceptance unless the Engagement Document expressly states otherwise.

Standard of service

GWI will perform accepted Services with reasonable care appropriate to the agreed scope. To the maximum extent permitted by law, all other conditions, warranties and representations—express, implied, statutory or otherwise—are excluded, including as to merchantability, fitness for purpose, uninterrupted availability, completeness, accuracy, result or future performance.

Excluded loss

To the maximum extent permitted by law, GWI and its owners, directors, personnel, affiliates, contractors and representatives are not liable for any indirect, incidental, special, punitive, exemplary or consequential loss, or for loss of profit, revenue, opportunity, anticipated saving, financing, goodwill, reputation, data or business interruption, however caused and whether alleged in contract, tort (including negligence), misrepresentation, restitution, statute or otherwise—even if the possibility was known.

Financial cap

To the maximum extent permitted by law, GWI’s aggregate liability arising from or connected with an engagement, all related Services and these Terms will not exceed the fees actually paid to GWI for the specific Service giving rise to the claim during the six months immediately preceding the event first giving rise to liability. Expenses, taxes, third-party fees, retainers not yet earned and referral payments are excluded when calculating that cap.

Any claim must be notified in reasonable detail within thirty days after you became, or reasonably should have become, aware of the relevant facts and in all events within twelve months after completion or termination of the affected Service, except where a longer period cannot lawfully be shortened.

Force majeure

GWI is not liable for delay, non-performance or changed performance caused by events beyond its reasonable control, including acts of government, regulatory change, authority or bank delay, sanctions, conflict, civil disturbance, epidemic, natural event, utility or telecommunications failure, transport disruption, cyberattack, supplier failure, labour action or market closure. GWI may suspend, adapt or terminate affected Services and will be paid for work and commitments incurred.

To the maximum extent permitted by law, you will indemnify and hold harmless GWI, its owners, directors, personnel, affiliates, contractors and representatives against losses, liabilities, claims, penalties, costs and reasonable professional fees arising from or connected with:

• your breach of these Terms, an Engagement Document, law, sanction, licence, duty or third-party right;
• inaccurate, incomplete, misleading, forged, unlawfully obtained or unauthorised information, documents or instructions supplied by or for you;
• your decision, transaction, product, asset, business, tax position, source of funds, use of a deliverable or dealings with an introduced party;
• a claim by your affiliate, representative, family member, investor, lender, customer, authority or another person who received or relied on Services or material through you without GWI’s written acceptance of responsibility; or
• GWI acting on your instruction, except to the extent finally determined to have resulted directly from GWI’s fraud or wilful misconduct.

GWI may control the defence and settlement of an indemnified claim with counsel of its choice. You must provide timely cooperation and may not admit liability or settle in a manner affecting GWI without GWI’s written consent. This clause survives completion and termination.

GWI may act for other clients, including persons with interests that differ from yours, provided GWI complies with obligations expressly accepted for your engagement. GWI is not required to disclose another client’s confidential information or business opportunity. If an unmanageable conflict arises, GWI may limit or terminate the affected work.

GWI may suspend or terminate immediately by notice if: payment is overdue; information or cooperation is missing; a compliance concern, conflict, reputational risk or safety issue arises; instructions appear unlawful, misleading, improper or inconsistent; a required provider withdraws; performance becomes impracticable; or continuing could expose GWI or another person to legal, regulatory, financial or reputational harm. GWI may also terminate for convenience on reasonable notice where practicable.

You may terminate an engagement by written notice, subject to any minimum term, cancellation charge or committed-cost provision in the Engagement Document. On termination, all accrued fees, work in progress, reserved capacity, non-cancellable commitments, expenses, taxes and transition costs become immediately due. GWI need not release final deliverables or transfer work until all amounts are paid, to the extent lawful.

Clauses concerning fees, confidentiality, records, intellectual property, third parties, liability, indemnity, disputes and any provision intended by nature to continue will survive termination.

Notice and resolution

A concern should first be sent to [email protected] with the engagement reference, relevant facts and requested resolution. Before commencing proceedings, each party will use reasonable efforts to resolve the dispute through good-faith discussions for at least thirty days after a sufficiently detailed written notice, unless urgent interim relief is reasonably required.

Oman law and courts

These Terms, every Engagement Document and any non-contractual obligation or dispute arising from them are governed by the laws of the Sultanate of Oman, including applicable principles under the Civil Transactions Law promulgated by Royal Decree 29/2013. Subject to any binding dispute clause in the Engagement Document, the courts of Muscat, Sultanate of Oman have exclusive jurisdiction. You irrevocably submit to that jurisdiction and waive any objection based on venue or inconvenient forum, to the maximum extent permitted by law.

Nothing prevents GWI from seeking urgent, protective, injunctive or enforcement relief in any competent jurisdiction, or from recovering undisputed debt through any lawful procedure. Mandatory rights under Oman’s Consumer Protection Law promulgated by Royal Decree 66/2014 and its Executive Regulation remain unaffected where you legally qualify as a consumer and those rights apply.

Entire agreement. The Engagement Document and incorporated terms are the entire agreement about the Services and replace earlier discussions, proposals and statements. You acknowledge that you have not relied on a statement not expressly included, without limiting liability that cannot lawfully be excluded.

Assignment and subcontracting. You may not assign, transfer, charge, declare a trust over or subcontract any right or obligation without GWI’s written consent. GWI may subcontract performance and may assign or transfer an engagement to an affiliate, successor, purchaser of the relevant business or restructuring entity on notice, provided mandatory rights are preserved.

No partnership or third-party rights. The parties are independent contractors. Nothing creates employment, partnership, joint venture, agency, fiduciary status or authority for you to bind GWI. No person other than the contracting parties may enforce these Terms except a GWI person expressly protected by a limitation or indemnity.

Severability and interpretation. If a provision is invalid or unenforceable, it will be read down to the minimum extent necessary and, if that is impossible, severed without affecting the remainder. Headings are for convenience. “Including” is illustrative, not limiting. A singular includes the plural. A reference to law includes amendments, replacements and subordinate measures.

Waiver and cumulative rights. A delay or failure to exercise a right is not a waiver. A waiver must be written and applies only to the stated instance. Rights and remedies are cumulative.

Updates. GWI may revise these website Terms from time to time. The version accepted or incorporated when an Engagement Document is formed governs that engagement unless a lawful written update is agreed or a mandatory legal change applies. Continued website use is subject to the version then displayed but does not itself amend an existing signed engagement.

Language and notices. English is the working language to the extent permitted by law. Any Arabic translation prepared for an official process may prevail to the extent required by Omani procedure. Formal notices must be written and sent to the contact stated in the Engagement Document; operational messages may use agreed electronic channels.